1. The Master skills Academy is committed to maintaining your privacy and the use of your personal information. If at any stage you have a question regarding the personal information that we hold on file, please do not hesitate to contact us.
2. The Master skills Academy will not disclose personal information to a third party organisation unless we have your prior consent to provide this or you have opted to allow the use of your personal information in the pursuit of performance and delivery of our service to you. If the request for your personal information is for a legal purpose, this we would class as an exception, but only after we have 100% fully verified the name or organisation requesting your personal details.
3. It is our commitment not to collect personal information from Clients visiting our website unless they have voluntarily submitted their personal information via one of our contact forms that requires information that could be based on an enquiry or to book onto a training course. If you start to complete a contact enquiry form and decide not to finish, partial details are stored from where The Master skills Academy may use this information to make contact with you, only to discuss your initial enquiry that was started but not finished. From time to time, The Master skills Academy may contact you to inform you about a specific future training programme. Visitor IP addresses may be seen by The Master skills Academy and on some occasions, the provider's host name but this information will not disclose your identity.

1. Recording of The Master skills Academy’s Employees or associates

1. The monitoring or recording of any The Master skills Academy employee is not permitted under any circumstances
2. Clients are not permitted to take any video/photography/audio during the course without prior written consent of The Master skills Academy and its Clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.
3. Clients are not permitted to take any video/audio during correspondence with The Master skills Academy’s employees without prior written consent of The Master skills Academy and its Clients, failure to do so will be considered a direct breach of our terms of business.
4. The Master skills Academy will not take photographs, videos, or any audio recordings of you during a course and will not use this material for The Master skills Academy’s own marketing purposes without your prior consent.

2. Security and Encryption:

1. We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.
2. The Master skills Academy shall implement reasonable measures to ensure that correspondence and machines used during training events are free from viruses and potentially harmful malicious software.
3. The Master skills Academy makes no warranty for the reliability, protection, or virus-free nature of the material that is downloaded from our website.

3. Confidentiality

1. All Client and Company information that is disclosed to The Master skills Academy will be kept confidential. Such information will not be disclosed by The Master skills Academy to any third party organisations or individuals, unless reasonably required for the performance of our service delivery, for example booking examinations.
2. Such information shall only be disclosed to employees that require such knowledge to conduct their role atThe Master skills Academy. Such individuals are subject to legally binding obligations of data protection and confidentiality.
3. The Master skills Academy shall not be liable for the disclosure of any Client or Company information that is readily available in the public domain, or if dissemination is agreed in a legally binding written approval document. 

4. Exam Pass Guarantee

For certain courses, we recognise that the examinations are difficult. Hence, for certain courses we provide an “Exam Pass Guarantee” – applicable courses have this phrase explicitly stated on the course page. The Master skills Academy’s Exam Pass Guarantee offer is only applicable if you attend all sessions, complete all assignments, and sit the original exam within 30 days of completing the associated course. The Exam Pass Guarantee offer means that on the first attempt, you can re-sit the Course at no additional cost. The Exam Pass Guarantee does not provide you with the associated resit examination, an additional fee may be applied when you book the exam

5. Credit

Credit, where mutually agreed with The Master skills Academy to be left on a customer account, is non-refundable and must be redeemed within 6 months of the agreement date

6. Exams

1. All Examination requests must be registered with The Master skills Academy’s Exam Booking Team within 30 days of the course’s conclusion.
2. Exam bookings must be made a minimum of 10 days in advance of the chosen examination date – customers will receive their examination registration voucher 48 hours prior to their chosen exam date from the Examining Institute. Once the customer has selected and booked a date with the Examining Institute, the voucher can only be used for the chosen date.
3. If a customer misses an examination due to reasons that are beyond the control ofThe Master skills Academy, such as technical issues, force majeure, or time management, a fee of £299 shall be applied should the customer want to pursue or retake the examination.